Complaints Policy
On Good Day , we care about our customers' satisfaction and always strive to provide the best services. If you have any complaints or problems regarding our services or products, we welcome your complaints and work hard to resolve them quickly and efficiently. Here is how to submit complaints:
1. How to file a complaint:
- By email: You can send your complaint to [complaints email address], detailing the problem and providing the order number or any other information that may help in processing the complaint.
- By phone: You can contact our customer service team on [0568114417] during official business hours to submit your complaint directly.
2. Complaint processing:
- Once we receive your complaint, we will send a confirmation email or text message stating that we have received the complaint and are working to resolve it.
- We aim to respond to all complaints within [expected timeframe] of receiving them. We will do our best to resolve the issue as quickly as possible.
- If a complaint requires longer time to investigate or resolve, we will let you know and provide regular updates on the progress of the complaint.
3. Follow up on the complaint:
- You can follow up on the status of your complaint by contacting us via email or phone using the complaint number that will be provided to you when you submit the complaint.
- We aim to resolve all complaints to ensure your complete satisfaction with our services.
4. Escalation procedures:
- If you are not satisfied with the solution provided or the response of the customer service team, you can request to escalate the complaint to a higher management level. We will review your complaint and find an alternative solution.
5. Comments and notes:
- We always welcome your feedback and suggestions to improve our services. You can submit your feedback through the same channels available for submitting complaints.
